Prices shown for items on the website do not include charges for postage (delivery) where applicable.
Where applicable postage charges will be added to the total product value of your order based on Next Day (next working day) delivery.
The cost of our next day delivery service is £7.99 and is shown on the "checkout" pages of the site. Some postcodes, including those in the "Highlands" will attract an additional charge of £3.50 that we will request before shipping. This is due to the additional fees that the courier companies charge us to deliver to certain areas. Your order will go through as normal and apply the £7.99 delivery fee, but we will then contact you to see if you are willing to pay the extra fee or offer you the opportunity to cancel the order.
We aim to ship for next day delivery on orders placed by 13:00 Mon - Fri for Next Day (next working day) delivery and is subject to stock availability. Please allow for short delays by the courier during busy times. If you would like to arrange for delivery on a specific date please use the "Order Comments" area on the checkout page notifying us of the date you would prefer to receive your order or any other additional information.
We do everything we can to meet the delivery times specified above. However, delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet a specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.
It is your responsibility to ensure you are home at the time of delivery or able to collect the order if the courier was unable to find you at home. If you wish your delivery to be left at a neighbour or somewhere safe then please use the "Order Comments" section to let us know, however, please note that some higher value orders might be sent out requiring a signature and may not be left unsigned for. If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your order. Please make sure you keep the delivery note enclosed with your goods.
If you have any questions or concerns please get in touch by calling 01353 669912 or email [email protected]
Due to the gross weight, size and/or shape of certain products we stock – such as (but not limited to) cat litter and small animal straw & hays, we reserve the right to add a shipping and handling fee to your order’s total. This is in line with the additional costs that are passed on by the courier companies. We will contact you to discuss this before shipping.